FRAUD STRATEGY
See the pattern. Act on it.
Investigating account takeover, card testing, merchant fraud, and organized abuse, then translating those findings into controls and monitoring.
FRAUD STRATEGY & ANALYTICSFINTECH / PAYMENTS / PEOPLE
I’m Jordan.
I turn complex data
into better decisions.
My work sits at the intersection of fraud, analytics, and customer experience. I’m interested in the patterns behind the numbers and what we can do about them.
A little about meCurious by nature.Analytical in practice.Focused on outcomes.
01 / ABOUT ME
A fraud analyst.
A problem solver.
Always learning.
I’m drawn to work where understanding the details can change the bigger picture.
My background spans buy now, pay later, digital banking, consumer lending, and business operations. Along the way, I’ve worked on everything from payment reconciliation and dispute workflows to transactional fraud strategy.
Today, I’m a Senior Fraud Risk Analyst at Zip. I work across investigation, detection, and control implementation, partnering with product, engineering, data science, and operations to turn findings into action.
I enjoy connecting the analytical work to the real-world decision: what a pattern means, who it affects, and how to make the response practical. That curiosity also keeps me exploring automation, AI, and agents.
MY FOUNDATION
M.S., Business Analytics
B.S., Finance
02 / WHAT I FOCUS ON
Understanding risk.
Making the next move count.
The questions that keep me interested sit between fraud behavior, business performance, and the customer experience.
ANALYTICS
Make the evidence useful.
Evaluating signals, rules, and vendors. Connecting fraud losses, dispute rates, and customer approvals so a decision reflects more than one metric.
AUTOMATION & OPERATIONS
Build work that scales.
Improving dispute workflows, reporting, and recurring analysis so teams can spend more time on judgment and less time on repetitive work.
03 / MY PERSPECTIVE
Good fraud strategy
has to work
for real people.
A stronger control matters. So does the experience of the person on the other side of it.
I think about fraud decisions through both lenses: reducing losses and keeping legitimate activity moving. That means questioning the data, understanding the trade-offs, and checking what actually happens after a change goes live.
I like owning a problem from the initial investigation through implementation and follow-up. The most useful analysis is the kind that leads to a decision and holds up when it’s put into practice.
04 / MY BACKGROUND
A career built
across the details.
Each role has shaped how I think about risk, data, and the way a business operates.
Find me on LinkedInZip
2025 - PresentSenior Fraud Risk Analyst
Joined as the first analyst on a newly formed fraud team. Own transactional fraud strategy, from investigating emerging patterns to implementing controls and evaluating detection performance.
QVC
2024 - 2025Senior Operations Business Analyst
Connected data from legacy systems to improve staffing, inventory, and volume planning. Built automation and dashboards to support operational decisions.
Albert
2021 - 2023Senior Operations Analyst
Improved dispute workflows, developed fraud scoring, and built monitoring that gave a growing fintech team clearer visibility into performance.
Happy Money
2019 - 2021Business Operations Analyst → Senior Analyst
Built a foundation in consumer lending, reconciliation, and investor reporting. Automated recurring work and helped onboard and train a growing analytics team.
LET’S CONNECT
Good conversations
start with curiosity.
If you’re working through an interesting fraud problem, building something in fintech, or want to exchange ideas about analytics, I’d be glad to connect.
Connect on LinkedIn